Operations Director

Job posted:
6 March 2023
Applications close:
2 April 2023
Start date:
£65,000 – £75,000 pro rata
Hybrid, minimum 2 days per week in office
Permament, full time or part time (minimum 4 days per week)

We’re looking for an experienced leader to help us develop our agency and deliver our strategy. You’ll be overseeing our finances, building improved business processes, supporting our delivery teams, providing strategic advice and leading on people management.

You’ll be working with the team to ensure we’re as effective and efficient as possible, making sure operational systems and processes run smoothly across the agency and ensuring that the agency is optimised for best financial performance and to deliver on our mission.

You’ll have oversight of HR processes, advising the leadership team and supporting our HR Advisor on recruitment, induction and pay reviews, professional development and performance management. 

You’ll work with the studio manager and accountant to ensure that our financial procedures are efficient and work well day-to-day.

You’ll be responsible for budget setting and regular reporting on our financial performance, spotting opportunities for growth and maximising our revenues. 

About You

You’ll need to be able to make challenging strategic decisions and also be able to handle sensitive decisions with care, building strong relationships inside and outside the agency. You’re a confident leader but also willing to get hands-on delivering work and implementing systems.

Skills and experience

  • Demonstrable experience of leading and motivating teams; 
  • A background in creative agency management at a senior level;
  • Great financial acumen with experience of working with organisational budgets and knowledge of accounting processes;
  • Strong awareness of best practice in business management and, ideally, some experience of helping organisations to achieve externally verified standards (such as B Corp certification)
  • Skilled negotiator with experience of influencing and persuading;
  • Experience of people management and HR processes, including performance management, appraisals, pay reviews and recruitment.

About Soapbox

Soapbox is a creative studio for ideas that matter. We partner with forward-thinking organisations to turn knowledge and evidence into social progress. We are designers, web developers, writers, thinkers, storytellers and problem-solvers. We are passionate about the power of ideas and evidence to build a better world.

We are a flexible and fair employer and our values run through everything we do, from the clients we work with to the way we treat our staff. This has helped us to build a close-knit, hard-working and ambitious team. Many of our colleagues have worked with us for a large part of their career, advancing professionally over their years with us. The role is based in our Whitechapel studio, working alongside like-minded designers, developers and strategists at the top of their field.

How to apply and candidate information

We’d love to know about you, your experience and what you can bring to Soapbox 

Please submit a CV and supporting statement to jobs@designbysoapbox.com before midnight on 2 April 2023. 

Supporting statement:

You can submit your supporting statement in one of three ways – written statement (no more than two sides of A4), video recording (up to 5 minutes) or PowerPoint presentation (up to 6 slides) – according to whichever works best for you. The supporting statement is your chance to tell us all about yourself, in particular the skills and experience you could bring to the role in relation to:

  • People management, and leading and shaping teams;
  • Improving business processes and performance;
  • Managing budgets and organisational finances;
  • Building relationships with internal and external stakeholders; and, of course
  • Why you’re interested in the role.

If you would like to discuss the role before applying, please contact polly.ohara@designbysoapbox.com 

Applications without a supporting statement will not be considered

We’re keen to diversify the voices and perspectives in our team, helping the sector we work with to become more inclusive and diverse. We particularly welcome applications from people with disabilities, Black, Asian, or Minority Ethnic backgrounds, LGBTQIA and from different socio-economic and educational backgrounds.

We reserve the right to close this vacancy early if we receive sufficient applications for the role so if you are interested, please submit your application as early as possible. 

No agencies please. 

What we offer

25 days holiday per year (plus public holidays, Christmas and your birthday)

Work from anywhere four weeks a year

Matched pension contributions

Hybrid working – in the studio minimum two days per week

Enhanced maternity and paternity pay

End of year profit share

Please email  your portfolio, CV and covering letter to jobs@designbysoapbox.com

We will acknowledge all applications and contact shortlisted applicants. Unfortunately, given the volume of applications we receive, it is not possible for us to give feedback to candidates who do not get beyond this stage.

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